Return Policy

If you want to make a return on an item or the entire order, you must contact us within a maximum period of 15 days by sending an e-mail to info@agaroprofessional.com explaining the reason for the return.

Once you provide us with all this information, we will contact you as soon as possible to indicate the steps to follow.

In any case, we will arrange for the transport company to pick up the merchandise.

In the event that the return is unrelated to a defect or error in the product, we accept returns within the first 15 calendar days from the date of receipt, provided that the conditions regulated by Law 3/2014 of March 27 are met. , article 71 of trade regulations which indicates that the product must be returned in the same conditions it arrived and not have been used.

The refund of the value of the merchandise will be made once we verify the good condition of the same in our warehouse. The customer must bear the shipping and return costs, the price of these costs varies according to the area, so they should consult it when making the return request.

We will process the collection of the items (the transport company will pick it up for you following your instructions). Once back in our warehouse and we have verified that everything is correct, we will make the payment of the amount minus the return costs within a maximum period of 20 working days.